Support Center

Netflix Update

Last Updated: Dec 01, 2016 11:22AM +03

Netflix Updates
 

21st August 2016


We are aware of issues currently affecting ALL Netflix regions. We are working on this case and please do not open new ticket regarding to this issue. Please select the "OFF" region to access your local Netflix region while we resolve this issue. If you have added static routes, please remove/disable them to ensure your local Netflix region works correctly.
 

12th September


We have Netflix working for a small number of users. We are still working on a new solution to restore access for all our users. Unfortunately, Netflix is aggressively blocking the technique we (and other Smart DNS and VPN providers) have been using for the past 6 months. Despite changes on our side to avoid detection, Netflix is now blocking our servers within hours of us restoring them. All this means a new approach is required. At this stage there is no ETA, however, all our other channels remain unblocked.
 

30th September


We have restored Netflix for many of our users and are working on getting everyone back ASAP. If you see a "United States 01-10" region here, give it a try! Browsers should work without any other changes, devices may need static routes setup (see below).

 

What's going on?


Here is a brief timeline of events...


January 2016: Netflix begun detecting VPN/Proxy/Hosting providers. If the IP address you use to connect to Netflix belongs to a known VPN/Proxy/Hosting provider, you get the "proxy error".


March 2016: Netflix begun enforcing geo-location restrictions on their video streams (previously they only checked your location just before playing the stream). The "proxy error" occurs when you attempt to play a video from a country where that video is not normally available.


June 2016: Netflix blocked billions of IP addresses and continue to block more on a daily basis. This causes the "proxy error" to return on all our regions. Netflix continues to aggressively block IP addresses.


August 2016: Netflix blocked more billions of IP addresses and continue block more on a daily basis. This causes the "proxy error" to return on all our regions. Netflix continues to aggressively block IP addresses.


November 2016: We now have multiple USA Netflix servers, most of them are fully operational and most users should have working Netflix. If you have a Netflix region that is currently not working, we are aware of this and are working on it. We can't move users to other working regions at this time. We are expecting to cover everyone access very soon.

 

What do I have to do?


Most devices now require some static routes to be added into your router. Roku and Chromecast users will be familiar with this.

IP: 8.8.8.8
Subnet: 255.255.255.255 (or /32)

IP: 8.8.4.4
Subnet: 255.255.255.255 (or /32)

IP: 108.175.32.0
Subnet: 255.255.240.0 (or /20)

IP: 198.38.96.0
Subnet: 255.255.224.0 (or /19)

IP: 198.45.48.0
Subnet: 255.255.240.0 (or /20)

IP: 185.2.220.0
Subnet: 255.255.252.0 (or /22)

IP: 23.246.0.0
Subnet: 255.255.192.0 (or /18)

IP: 37.77.184.0
Subnet: 255.255.248.0 (or /21)

IP: 45.57.0.0
Subnet: 255.255.128.0 (or /17)

Note: These routes may change over time.

 

What do these static routes do?


They prevent Netflix from accessing Google DNS and their video servers directly. This forces the app to use Smart DNS Proxy servers instead.
 

How do I add these static routes to my router?


You will find instructions here.

 

Are there any other known issues?
 

Yes, some Xbox One, PS4 and Android users may still experience problems even with the above static routes. We're working on a better solution for these devices. In the meantime, users with DD-WRT, OpenWRT or Tomato routers can use the iptables rules below to get these devices working (please remove all previous static routes if you use these iptables commands).

Redirect all DNS to Smart DNS Proxy DNS:

iptables -I PREROUTING -t nat -p udp --dport 53 -j DNAT --to-destination [put your closest Smart DNS Proxy DNS server here]
iptables -I PREROUTING -t nat -p tcp --dport 53 -j DNAT --to-destination [put your closest Smart DNS Proxy DNS server here]

Block direct access to Netflix video servers:

iptables -I FORWARD -d 108.175.32.0/255.255.240.0 -j REJECT
iptables -I FORWARD -d 198.38.96.0/255.255.224.0 -j REJECT
iptables -I FORWARD -d 198.45.48.0/255.255.240.0 -j REJECT
iptables -I FORWARD -d 185.2.220.0/255.255.252.0 -j REJECT
iptables -I FORWARD -d 23.246.0.0/255.255.192.0 -j REJECT
iptables -I FORWARD -d 37.77.184.0/255.255.248.0 -j REJECT
iptables -I FORWARD -d 45.57.0.0/255.255.128.0 -j REJECT

What if it still doesn't work?

Please contact our support team here if you still experience problems. Before creating a support request, please ensure you have added the above static routes correctly, your IP address is registered and the DNS test passes on the Smart DNS Proxy dashboard. Please also check multiple devices (including a web browser) if possible. When you contact support, please include the following details:

  • Your country
  • The Netflix region you are trying to access
  • The devices you have tried
  • The exact error message, if any, you received
  • An example of some of the videos/movies that causes the problem

Contact Us

  • Email Us
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